Ingeniero informático bilíngüe - Trabajo remoto

Descripción de la oferta

We are a dynamic outbound call center with 30 employees specializing in appointment setting for companies in the home improvement industry. We're committed to improving our technology and operational efficiency to achieve outstanding results.


Your Role:
As the IT Specialist, you’ll be the go-to person for all technology-related matters. You will:

- Optimize Tools & Processes: Develop and maintain workflows using Google Sheets, AppSheet, and other tools to improve efficiency.
- Manage Systems: Configure, troubleshoot, and optimize the Five9 system for maximum performance.
- Provide IT Support: Solve issues ranging from minor agent problems (e.g., login issues) to critical system disruptions.
- Technology Advisor: Recommend new technologies and systems to enhance productivity and streamline operations.
- Collaborate with Teams: Work closely with management and agents to ensure seamless operation of all IT systems.

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Requirements:

Technical Skills
- Programming Languages:
- JavaScript
- Python
- SQL
- HTML/CSS (for light web development or integrations)
- Software Expertise:
- Advanced Google Sheets (functions, macros, scripts).
- AppSheet (design, deployment, and maintenance).
- Five9 administration and optimization.
- CRM and call center software integration experience.
- Familiarity with APIs and third-party integrations.
- General IT Skills:
- Troubleshooting hardware, software, and network issues.
- Knowledge of database management and cloud solutions.
- Experience with VoIP systems and call routing.

Education:
- Bachelor’s degree in one of the following fields (or equivalent experience):
- Systems Engineering
- Computer Science or Engineering
- Information Technology
- Electrical or Electronics Engineering


Experience:
- 3+ years of experience in IT support, systems administration, or a similar role.
- Experience working in a call center environment is highly preferred.
- Demonstrated ability to implement and optimize software solutions for operational efficiency.
- Proven track record of solving complex IT problems in a fast-paced setting.

Soft Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a proactive approach.
- Ability to multitask and prioritize in a dynamic work environment.

Salary:
500 USD per month.

Equipment:
Laptop with Windows or MacOS with 16 GB of RAM and Intel i5 Gen 8th or equivalent or superior

Requerimientos

• Educación mínima: Universidad
• 3 años de experiencia
• Idiomas: Inglés
• Edad: entre 28 y 40 años
• Personas con discapacidad: Sí

Palabras clave: engineers, ingeniera, ing, engineer, computacional, informatico, casa, remoto, remote, teletrabajo, home

Hace 2 días