Agente de call center - sin experiencia

Descripción de la oferta

The Contact Center Agent is responsible for managing direct customer interactions across various channels, ensuring clear, formal, and empathetic service. Key tasks include:

Managing Customer Interactions
- Answering and making phone calls to address customer inquiries, offer assistance, and coordinate services.
- Confirming reservations and delivering essential information through SMS.
- Handling email communications, drafting clear and formal responses to customer inquiries.

Assistance and Service Coordination
- Resolving common customer doubts and questions regarding company services.
- Coordinating and dispatching shuttles for customer pickups, ensuring punctuality and correct pick up location.
- Confirming and managing reservations, verifying details, discussing modifications and resolving any prior to pick up doubts.
- Providing assistance and guidance in situations where the customer presents a problem with the vehicle.
- Communicating relevant information to customers, such as notices, updates, or service changes.
- Following up customers' reservations to communicate all relevant updates.

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• años de experiencia
• Idiomas: Inglés
• Conocimientos: Atención al cliente, Comunicación y persuasión, Resolución de conflictos, Tecnología

Aptitudes asociadas a esta ofertaNuevo

Hace 5 días (actualizada)

Acerca de HCH NC INV GROUP

Empresa de rentadora de vehiculos en el estado de Carolina del Norte, manejamos clientes de Estados Unidos y por ende necesitamos nivel alto de ingles y fluido.