Telephony / UC Engineer - Experiencia en Noble/Alvaria

Descripción de la oferta

Role Overview: We are looking for a highly skilled Telephony / Unified Communications Engineer with specialized experience in Noble/Alvaria contact center platforms. In this role, you will be responsible for the design, implementation, administration, and advanced support of our enterprise communications stack, ensuring high availability and scalability for our voice and omnichannel operations.

Key Responsibilities:

Platform Administration: Manage and optimize the Noble/Alvaria CX suite, including inbound/outbound dialers, predictive dialing, and complex IVR flows.

Workforce Management: Configure and support Alvaria WEM for scheduling, forecasting, and real-time adherence.

Data & Reporting: Build custom dashboards and data feeds using Alvaria Performance Center and SQL to monitor critical KPIs (SLAs, abandon rates, AHT).

Integration: Execute integrations between telephony systems and CRMs, ticketing tools, and third-party APIs.

Network & Troubleshooting: Lead the resolution of SIP signaling, trunking, and ruteo issues, ensuring optimal QoS across the network.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 5 años de experiencia
• Idiomas: Inglés
• Conocimientos: Ingeniería, Redes

Aptitudes asociadas a esta ofertaNuevo

Hace 3 días (actualizada)

Acerca de Soutec

Torre Polar ubicada cerca de la fuente de Plaza Venezuela y el Consejo Nacional Electoral, piso 2. Plaza Venezuela, Municipio Libertador, Caracas, Distrito Capital.