Team Leader - Advanced English Requiredd

Descripción de la oferta

Remote | Full-Time

We are looking for a data-driven, people-oriented Catalyst Success Manager (CSM) to lead and elevate the performance of our Catalyst teams. The ideal candidate has proven experience supervising teams in call center/contact center environments and brings a proactive, problem-solving mindset. Experience in the automotive industry is a strong plus.

Role Overview

The CSM is responsible for coaching, motivating, and supervising Catalysts to ensure excellent customer experiences and consistent performance. This role works closely with our Client Success Agent to maintain accurate communication and alignment with client needs.

Key Responsibilities

- Lead, train, and develop Catalysts to meet KPIs and deliver high-quality interactions.

- Use data insights to track performance and implement coaching strategies.

- Maintain accurate documentation and review End-of-Day reports.

- Build a positive, mission-driven team culture and help develop future leaders.

- Ensure Catalysts complete required training and conduct routine check-ins.

Requirements

- Advanced/Fluent English (C1/C2).

- Mandatory: Supervisory experience in a call center/contact center.

- Preferred: Experience in the automotive industry.

- Strong leadership, communication, and analytical skills.

- Problem solver, proactive, organized, and team-oriented.

- Ability to work flexible hours when required.

Compensation & Benefits

- Salary: $400–$600 USD/month (based on experience) + Bonuses

- Paid time off.

- Medical insurance.

- Full-time schedule: Monday–Saturday.

If you are a motivated leader ready to drive performance and support a growing team, we’d love to hear from you.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 2 años de experiencia
• Idiomas: Español ,Inglés
• Edad: entre 24 y 50 años
• Conocimientos: Gestión del cambio, Trabajo en equipo, Técnicas de Call Center

Aptitudes asociadas a esta ofertaNuevo

Hace 5 días (actualizada)

Acerca de Tellex Group

Tellex is a full service consulting firm offering business solutions for their marketing, operations, public relations, managemente and human resources.