eAdvantage Government eCommerce Portals Assistant

Descripción de la oferta

**ABSTENERSE personas que no posean nivel MÍNIMO de Inglés B2**

We are looking for a dedicated and detail-oriented eAdvantage Government eCommerce Portals Assistant to support the management and enhancement of our government eCommerce portals. This role involves assisting users, ensuring compliance with government regulations, and improving the overall user experience.

Key Responsibilities:
- User Support: Provide exceptional customer service to portal users, addressing inquiries, troubleshooting issues, and guiding them on portal functionalities.
- Content Management: Update and maintain portal content to ensure accuracy and compliance with government standards and regulations.
- Data Entry and Maintenance: Input, update, and manage data within the portals, ensuring that all information is current and accessible.
- Training and Documentation: Develop training materials and user guides. Conduct training sessions for new users and stakeholders as needed.
- Regulatory Compliance: Assist in ensuring that all portal operations comply with applicable government regulations and standards.
- Feedback Collection: Gather user feedback to identify areas for improvement.
- Collaborate with relevant teams to implement enhancements based on user needs.
- Reporting: Monitor portal usage and performance metrics. Generate reports to analyze user engagement and identify trends.
- Collaboration: Work closely with IT, procurement, and other departments to resolve technical issues and implement new features.

Qualifications:
- Education: Bachelor’s degree in a relevant field or equivalent experience.
- Bilingual (Spanish - English B2)
- Experience: Previous experience in customer support, eCommerce, or a related field preferred, particularly in a government context.
- Technical Skills: Familiarity with content management systems (CMS) and eCommerce platforms. Proficient in Microsoft Office Suite, Slack and, ClickUp (CRM)
- Communication Skills: Excellent verbal and written communication skills. Ability to convey complex information clearly to diverse audiences.
- Problem-Solving: Strong analytical skills with a proactive approach to troubleshooting and resolving issues.
- Team Player: Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications:
- Experience with government procurement processes or eCommerce platforms.
- Knowledge of federal regulations and compliance standards related to government eCommerce.
- Basic understanding of web analytics tools and SEO best practices.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 2 años de experiencia
• Idiomas: Inglés
• Personas con discapacidad: Sí

Palabras clave: ayudante, asistente, auxiliar, aux, auxiliary, assistant, helper, aide

Hace 6 días (actualizada)

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