Customer Support / Sales - Fully Remote Job

Descripción de la oferta

We are looking for a proactive and motivated Customer Support & Lead Follow-Up Specialist to join our growing team.
Your main responsibility will be to support new clients from the LATAM region, ensure proper follow-up on inbound registrations and leads, and assist them through the company’s internal communication channels.

This is a remote position requiring strong communication skills, punctuality, and the ability to work independently.

Responsibilities:

-Follow up with new registrations and incoming leads from LATAM.
-Contact clients through email, CRM tools, WhatsApp, Telegram, or other internal communication systems.
-Handle client onboarding, answer questions, and guide users through the process.
-Provide high-quality customer support in English and Spanish.
-Maintain accurate records in the CRM, including lead status, follow-up notes, and client history.
-Make outbound calls when necessary to assist clients or complete onboarding steps.
-Collaborate with internal teams to ensure client satisfaction.
-Monitor performance and report recurring issues or trends.

Requirements:

-Native Spanish + good English communication.
-Previous experience in customer support, sales support, call center, or CRM operations is highly preferred.
-Comfortable using WhatsApp, Telegram, email systems, and CRM platforms.
-Strong organizational and follow-up skills.
-Ability to work independently and meet deadlines.
-Stable internet connection for daily remote work.

What We Offer:

-Full-time remote position (8 hours per day).
-Competitive salary based on experience and performance.
-Stable, long-term cooperation with room for growth.
-Training and support from an international team.
-Flexible and friendly working environment.

Requerimientos

• Educación mínima: Universidad
• 2 años de experiencia
• Idiomas: Español

Palabras clave: apoyo, support, soporte, ventas, cambaceo, sales, casa, remoto, remote, teletrabajo, home

Hace 7 días (actualizada)

Acerca de PLUXIUM LTD

Pluxium is a fast-growing fintech technology company delivering cutting-edge trading and financial software to clients worldwide. Our mission is to build reliable, scalable, and innovative products that empower brokers, traders, and institutions in highly competitive markets.