Customer Service Representative - (Night Shift)

Descripción de la oferta

We are seeking a deeply empathetic and professional Customer Service Representative to serve in our night shift schedule. You will be the vital link between our residents' families, external medical partners, and our nighttime nursing staff. Your mission is to provide great service, ensuring every caller feels heard and supported.

Key Responsibilities:

- Serve as the primary point of contact for all incoming calls.
- Act as a liaison for family members, interested customers, and the nursing care facility.
- Manage high-priority calls from staff and customers, ensuring they reach the correct person.
- Greet prospective families, collecting essential information and setting the stage for the service they are purchasing.
- Log and distribute messages for the management team, ensuring that every interaction is recorded.
- Conduct brief outbound calls to confirm appointments or follow up on non-clinical requests from the previous day.

Key Requirements:

- Advanced English (C1 required).
- Availability to work overnight (5PM - 1AM, 1AM - 9AM).
- Availability to work from home (Caracas, Venezuela).
- Previous experience in customer service (required).
- Previous experience in healthcare (preferred).

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• 1 año de experiencia
• Idiomas: Inglés
• Edad: entre 23 y 35 años
• Conocimientos: Atención telefónica, Recepción de llamadas, Servicio al cliente, Atención al cliente

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante, noche, night, nighttime, nocturno

Hace 3 horas (actualizada)