Customer Service Representative - 2 years of experience

Stealth Mode Three - Caracas, Distrito Capital

Descripción de la oferta

130,00 $ (Mensual) Otro tipo de contrato Tiempo Completo Remoto

Customer Service Representative (CSR)
Company: Stealth Mode Three, LLC
Location: Remote (Texas, USA)
Salary: Starting rate 3 USD per hour
Schedule: 6 working days with a rest day (Saturday or Sunday CDT), 24/7 operation with fixed 8-hour shifts (schedule may vary based on operational needs)

Job Description:

Stealth Mode Three, LLC, is an e-commerce company serving customers in the US, AU, UK, NZ, and Canada. CSRs will handle incoming calls, chats, and emails while managing backend tasks to ensure a seamless customer experience.

Responsibilities:

Provide exceptional customer service via incoming calls, chats, and emails.
Resolve customer inquiries and issues promptly and professionally.
Manage backend tasks related to order processing, returns, and customer account management.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure timely resolution of customer concerns.
Uphold company policies and procedures while delivering high-quality service.

Requirements:

Proven customer support experience or experience in a similar role.
Excellent communication skills, both written and verbal.
Ability to multitask and prioritize in a fast-paced environment.
Proficient computer skills and familiarity with CRM systems.
Flexibility to adapt to changing schedules and operational needs.
Commitment to providing outstanding customer service.

Note: This position is remote and operates on a no-work-no-pay basis without statutory benefits such as HMOs. Employees are required to provide their own Work From Home equipment, such as a laptop or desktop computer, noise-canceling headsets, and pay for their own internet service. Two unplanned absences may lead to termination, and resignations require a two-week notice period.

All information submitted as part of this job application must be provided in English. This includes your CV/resume, any written responses, and the voice note. Applications not submitted in English will NOT be considered.