Senior Sales and Operations Manager - Remote

Descripción de la oferta

Key Responsibilities:

* Sales Strategy & Execution:
- Develop and implement a comprehensive sales strategy that aligns with the company’s growth objectives.
- Identify and pursue new business opportunities in target markets, including startups, corporate offices, co-working spaces, and design firms.
- Build and manage a high-performing sales team, including recruiting, training, and mentoring sales representatives.
- Establish strong relationships with key customers, architects, and designers to drive business development.
- Set and monitor sales targets, ensuring the team consistently meets or exceeds goals.
- Collaborate with the marketing team to create impactful sales collateral, presentations, and promotional campaigns.

*Operational Leadership:
- Oversee the end-to-end operations process, including supply chain management, inventory control, order fulfillment, and logistics.
- Implement operational systems and processes to scale the business efficiently as it grows.
- Coordinate with suppliers and manufacturers to ensure product quality and timely delivery.
- Manage relationships with third-party logistics providers and negotiate contracts to optimize costs and service levels.
- Develop and monitor key operational metrics, such as order accuracy, delivery times, and customer satisfaction.
- Ensure compliance with all relevant regulations and safety standards.

*Customer Experience & Retention:
- Drive a customer-centric culture by ensuring that every interaction with the company delivers exceptional service.
- Handle escalated customer issues, ensuring quick and satisfactory resolutions.
- Gather and analyze customer feedback to identify areas for improvement in products, services, and processes.
- Develop strategies to increase customer retention and loyalty, including follow-up communications and repeat business incentives.

Startup Growth & Scalability:
- Work closely with the CEO and other senior leaders to develop and execute the company’s growth strategy.
- To product development by providing insights from the market and customer feedback.
- Identify and implement new technologies and tools that can enhance sales efficiency and operational effectiveness.
- Manage budgets and allocate resources effectively to support the company’s growth goals.

*Team Building & Leadership:
- Foster a collaborative and dynamic team environment that encourages innovation and high performance.
- Conduct regular performance reviews, provide constructive feedback, and create professional development plans for team members.
- Lead by example, demonstrating a strong work ethic, commitment to quality, and a passion for customer success.

Key Performance Indicators (KPIs):
- Sales revenue and growth rate
- Customer acquisition and retention rates
- Operational efficiency (e.g., order fulfillment times, inventory turnover)
- Profit margins and cost management
- Customer satisfaction scores

*Qualifications:
- Bachelor’s degree in Business, Marketing, Operations, or a related field; MBA or equivalent experience preferred.
- 5+ years of experience in sales and operations management, with a focus on the office furniture or related industry.
- Bilingual (Spanish/English)
- Proven success in a startup or high-growth environment, with experience scaling a business from the ground up.
- Strong leadership skills with the ability to inspire and motivate a team.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinker with strong analytical and problem-solving abilities.
- Proficiency in basic CRM software, ERP systems, and Google/Microsoft Office Suite.
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Willingness to roll up your sleeves and take on a hands-on approach when necessary.

Requerimientos

• Educación mínima: Universidad
• 5 años de experiencia
• Idiomas: Español ,Inglés

Palabras clave: senior, sr, ventas, cambaceo, sales, operaciones, lider, jefe, gerente, manager, director, chief, lead, jefatura, regente, casa, remoto, remote, teletrabajo, home

Hace más de 30 días

Acerca de Manhattan Home Design

We're a furniture company based in Manhattan with 20 years in the market. Seeking to hire several professionals for different positions and departments.