Sales and Technical Support Specialist - Remote

Descripción de la oferta

Title: Sales and Technical Support Specialist
About Us:
Apollotek International is a U.S.-based company focused on delivering high-quality water filtration solutions for residential clients. We're looking for a Technical Support Specialist who can assist our customers and distributors with technical product questions and troubleshooting and make sales when the opportunity arises — all while working remotely.

Responsibilities:
Provide remote technical support via phone, email, and video calls
Assist customers in installing, troubleshooting, and maintaining filtration equipment
Respond to technical inquiries in a timely and professional manner
Guide clients through product manuals, diagrams, and system configurations
Document support interactions and resolutions in our system
Collaborate with the engineering and sales teams when needed
Stay updated on product features and technical specifications

Required Qualifications:
Previous experience in technical support or customer service (1+ year)
Proficient and strong communication skills in English (spoken and written) – Required
Basic understanding of mechanical or plumbing systems (filtration systems a plus)
Ability to effectively communicate and explain technical concepts clearly to non-technical users
Reliable internet connection and ability to work independently
Experience with Microsoft Excel, Google Sheets and Outlook

Desired Qualifications:
Basic understanding of mechanical or plumbing systems (filtration systems a plus)
Use of Ring Central is a plus

Requerimientos

• Educación mínima: Bachillerato / Educación Media
• 4 años de experiencia
• Idiomas: Inglés
• Edad: entre 28 y 60 años
• Conocimientos: Ventas, Call Center

Aptitudes asociadas a esta ofertaNuevo

Palabras clave: ventas, cambaceo, sales, apoyo, support, soporte, especialista, casa, remoto, remote, teletrabajo, home

Hace 20 horas (actualizada)

Acerca de Apollotek International

Apollotek International - leader in the water purification industry focused on Alkaline. Apollotek International has incorporated the latest technology without sacrificing on the workmanship, quality, and efficiency of its products.