Customer Service Representative

Descripción de la oferta

BDCatalysts offer automotive dealerships a variety of services such as lead generation, lead nurturing, and lead conversion… We are seeking a qualified BDC Representative (Catalyst) to help us coordinate all incoming customer requests, search for potential sales leads, book showroom appointments, and act as the first point of contact for our clients’ customers. To be successful as a Catalyst, you should have a knack for having influential communication skills. Top candidates will be professional and personable individuals, with a passion for great customer service. You will also contribute to building our reputation as a company that offers outstanding customer support for Automotive Dealerships.

Main Responsibilities

- Respond quickly, professionally, and accurately to all customer inquiries.
- Report customer details and comments in our system.
- Schedule appointments and follow up with any no-show customers.
- Maintain thorough, up-to-date knowledge of our products.
- Greet and assist walk-in customers and treat all clientele with courtesy and respect. - - Identify and address customer needs with the goal of complete satisfaction.
- Ensuring potential customers are aware of any promotions.
- Assist with various other tasks at the dealership.

Skills and Qualifications

- Advanced or Fluent in written and spoken English. Knowledge of American slang, dialects, and on-trend phrases.
- Excellent interpersonal skills, and strong verbal, and written communication skills.
- Previous experience as a sales representative or similar customer support role.
- College degree or relevant diploma. (a plus but not required).

Requerimientos

• Educación mínima: Educación Básica Secundaria
• Idiomas: Inglés

Palabras clave: servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante

13 de noviembre (actualizada)

Acerca de Tellex Group

Tellex is a full service consulting firm offering business solutions for their marketing, operations, public relations, managemente and human resources.