Call Center Representative - (English Fluency Required)
Importante empresa del sector - Estados Unidos
Descripción de la oferta
Why Work With Us?
- Competitive salary along with commissions for each prequalified lead transferred.
- Comprehensive training and ongoing support to ensure your success.
- Opportunity to work in a dynamic, growing company.
- Remote work from the comfort of your home.
- Be part of a friendly, professional environment where your contributions are valued.
Position Details:
Working Hours: 9:30 AM to 6:30 PM (Eastern Time) - Monday to Friday.
About the Role: We are seeking motivated, friendly, and detail-oriented Call Center Representatives to join our team. Your main responsibility will be to connect with potential clients who have already expressed interest in our mortgage and home refinancing services, pre-qualify their needs, and transfer them to our loan officers.
Responsibilities:
- Make outbound calls to warm leads using our CRM system (Salesforce) and our auto-dialer system (Five9).
- Ask scripted questions to gather essential information, including credit scores, property values, and mortgage details.
- Accurately record call details in our CRM system.
- Pre-qualify prospects based on their financial situation and level of interest.
- Transfer the pre-qualified leads to our loan officers.
- Follow company scripts while naturally adapting to conversations.
- Maintain a positive attitude and uphold our company’s reputation during all interactions.
What We Are Looking For:
- Fluent English speaker with excellent pronunciation and a clear, professional accent (C2 level).
- Experience with CRM systems and auto-dialers is a plus, but not required.
- Strong communication and interpersonal skills.
- Ability to handle a high volume of outbound calls professionally.
- Organized, detail-oriented, and reliable.
- A dependable internet connection and a quiet workspace.
Join us and help clients turn their homeownership dreams into reality!
Requerimientos
- Educación mínima: Bachillerato / Educación Media
- 1 año de experiencia
- Idiomas: Inglés
- Edad: entre 20 y 99 años
- Conocimientos: CRM
Aptitudes asociadas a esta ofertaNuevo
Gestión de equiposPalabras clave: callcenter, teleoperador, telefonista, telephonist, telefonico, demostrador, feriante, viajante, agent, representative, agente, representante
Hace 7 días (actualizada)
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