Descripción de la oferta

Company: NC Payment Systems LLC — Raleigh, North Carolina (USA)
Type: Full-time · 100% Remote
Language requirement: Professional-level English (written & spoken) — required

About Us
NC Payment Systems is a U.S.-based point-of-sale and payments technology company headquartered in Raleigh, North Carolina. As a Linga POS partner, we provide and support restaurant management systems for clients across the United States. We are a small, fast-moving team where your work has direct impact, your ideas are heard, and there is real room to grow.
The Role
We are looking for a sharp, reliable, and well-spoken Operations & Customer Success Assistant to become the right hand of the company owner. You will be the organized center of daily operations — managing client communication, support tickets, billing follow-ups, hardware logistics, and our CRM. This is a trusted, high-responsibility position for someone who takes ownership and gets things done without being told twice.
If you are dependable, an excellent communicator, and you genuinely enjoy solving problems and helping people, you will thrive here.
What You'll Do

Manage support tickets — receive, organize, and triage incoming client issues; route technical matters to the support team and escalate only what truly needs the owner's attention.
Be the first point of contact — answer inbound client calls professionally, screen them, take clear and detailed messages, and protect the owner's focus time.
Handle accounts receivable — call clients regarding outstanding invoices and follow up courteously and consistently until payment is collected.
Own hardware logistics — source, order, track, and organize POS hardware and accessories.
Keep the CRM perfect — maintain accurate, complete, and up-to-date client records in our CRM (HubSpot).
Run daily operations — handle the recurring administrative and operational tasks that keep the business running smoothly.

What We're Looking For

Professional-level English, written and spoken — this is essential and non-negotiable.
Excellent writing skills — able to draft clear, polished, professional messages on your own.
Highly reliable and self-directed — capable of solving problems and working without constant supervision.
Patient, calm, and genuinely helpful with clients, even under pressure.
Comfortable making outbound calls, including payment follow-ups.
Strongly organized with sharp attention to detail.
Prior experience as an administrative assistant, virtual assistant, customer service, or operations role.
Spanish fluency is a strong plus (many of our restaurant clients are bilingual).
A valid U.S. visa or ability to travel to the U.S. is a plus — but not required.

What We Offer

Starting salary: USD $400 / month
Increase to USD $600 / month after a successful 6-month review
100% remote work
A long-term, stable position with genuine growth potential
Direct, ongoing collaboration with the company owner

How to Apply
Please send:

Your CV / resume, and
A short cover note in English explaining why you're a great fit for this role.

Applications without an English cover note will not be considered. We're hiring someone who communicates clearly and professionally in English every day — show us that from your first message.
We review applications on a rolling basis and respond to strong candidates quickly. We look forward to meeting you.

Requerimientos

• Educación mínima: Educación Técnico/Profesional
• años de experiencia
• Idiomas: Inglés
• Edad: entre 23 y 29 años
• Conocimientos: Atención telefónica, Hubspot, Atención al cliente
• Disponibilidad de viajar: Si

Aptitudes asociadas a esta ofertaNuevo

Hace 4 horas (actualizada)

Acerca de NC PAYMENT SYSTEMS LLC

NC Payment Systems is a U.S.-based company that provides point-of-sale systems, payment processing, and technical support for restaurants and retail businesses. We help business owners manage sales, payments, online ordering, kitchen printing, handheld devices, and daily POS operations.

Our team works directly with restaurant owners and staff to provide fast, professional, and practical support. We focus on solving real problems, improving operations, and helping our clients run their...

NC Payment Systems is a U.S.-based company that provides point-of-sale systems, payment processing, and technical support for restaurants and retail businesses. We help business owners manage sales, payments, online ordering, kitchen printing, handheld devices, and daily POS operations.

Our team works directly with restaurant owners and staff to provide fast, professional, and practical support. We focus on solving real problems, improving operations, and helping our clients run their businesses more efficiently.

We are looking for bilingual English/Spanish team members who are responsible, organized, tech-savvy, and comfortable helping customers by phone, text, and remote support tools.