: Bilingual Remote Patient Monitoring (RPM) Virtual Assistant

Descripción de la oferta

As a Bilingual Medical Assistant, you will be the first point of contact for our clients and patients. Your primary responsibilities will include managing patient interactions, providing administrative support, and ensuring a positive experience for everyone who engages with our company. You will review patient data remotely, based on specific parameters, and call patients as needed. In this role, you will play a crucial part in maintaining the smooth operation of our RPM program and supporting our healthcare team.
Key Responsibilities:
• Review incoming patient data, including vital signs, symptoms, and other relevant health indicators.
• Identify any critical or out-of-range reading promptly and escalate as necessary according to established protocols.
• Monitor patients’ vital signs and health data remotely using specialized monitoring equipment and software.
• Address patient concerns and questions promptly, providing reassurance and guidance where necessary.
• Manage a significant volume of patient calls within established timelines.
• Conduct regular outreach to patients to review health metrics and address any questions or concerns.
• Educate patients on the use of RPM devices and ensure they are comfortable with the technology.
• Manage appointment scheduling and maintain accurate patient records in the electronic health record (EHR) system.
• Assist with administrative tasks, including data entry, filing, and document preparation.
• Collaborate with team members to ensure efficient virtual operations.
• Provide information about our services and respond to client inquiries.
• Perform other duties as assigned by management.

Requerimientos

• Educación mínima: Educación Básica Primaria
• 1 año de experiencia
• Personas con discapacidad: Sí

Hace 3 días (actualizada)

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